Placing an order at Holme & Moss is easy. Once you've found an item you would like to buy, select the colour or size you want (if applicable), click 'Add to Basket'. Your item will now be in your shopping bag. You can find your shopping bag in the top right of the page. Once you have finished shopping, simply click on the shopping bag icon in the top right and click 'View Basket' or 'Checkout' and follow the instructions to complete your purchase.
You will receive an order confirmation email shortly after you have placed your order. If after 24 hours you have still not received an email from us, check your junk folder and if it's not in there contact us at hello@holmeandmoss.com.
We accept Visa, Visa Electron, Visa Debit, Mastercard, Amex and Paypal.
Your payment will be taken when you place your order.
We'd like to help resolve the issue as quickly as possible. As soon as you discover a fault, please email hello@holmeandmoss.com with your order number and a photo and full description of the fault. We will look into your query as soon as possible.
There is only a very short time after your order is placed when changes may be possible. If you'd like to make a change, email us straight away at hello@holmeandmoss.com and we’ll do our best to help.
We deliver internationally.
For full delivery details visit our Delivery page.
For full delivery details visit our Delivery page.
For full delivery details visit our Delivery page.
We hope you are completely satisfied with your purchase from Holme & Moss. If for any reason you are not happy with your purchase you can return any item within 21 days of receipt, provided that the products are returned complete, in perfect condition, unused, unwashed and with its original packaging.
For full returns information visit our Returns page.
Orignal shipping charges will not be refunded
If you'd like to exchange your order, please email hello@holmeandmoss.com with your order number and the item you would like to exchange it with.
You don't need to set up an account to place an order, you can check out as a guest.
If you do have an account this enables you to view your order history, manage your addresses and view your account information.
Creating an account is easy, simply follow these steps:
To reset your password, follow these simple steps:
If you have forgotten your password please follow the instructions in the question above. If for any other reason you are unable to get into your account please contact us at hello@holmeandmoss.com and we will try to resolve your issue as soon as possible.
To check your account details, follow these simple steps:
Import duties and taxes may be charged on orders shipping outside the EU. These charges are your responsibility and have to be paid on delivery of your order. These charges are set by the customs authority of the destination country. Please contact your local customs authority for more information and to check the import charges applicable to you.