We hope you are completely satisfied with your purchase from Holme & Moss.

If for any reason you are not happy with your purchase you can return any item within 21 days of receipt, provided that the products are returned complete, in perfect condition, unused, unwashed and with its original packaging.

How to return your order

Please note: For hygiene reasons we are unable to refund or exchange earrings for pierced ears, unless they are faulty.

International returns

Please follow the instructions above and return your item within 28 days of receiptAny charges incurred for returning goods back to us for refund are the responsibility of the customer.




Faulty Items

If the item you have received is faulty please contact us at with your order number and the nature of the fault. We will be in touch to advice on what to do next.